Computer maintenance is the maintenance of your company’s IT, control of the infrastructure and guarantee of smooth operation of your equipment. How does it work? We take care of the technical condition of the company’s equipment, its installation, maintenance, troubleshooting (not only computers, but also other devices such as printers, scanners, etc.), data security, virus removal and other tasks necessary to ensure the company’s operational efficiency.

We thoroughly study the company’s activities and peculiarities. The assigned manager is always ready to answer questions, offer the best solution, find a way out of the most difficult situations, advise and help choose the option that best suits the company’s needs.

How does it work?
  • Finding out your needsFinding out your needs
  • Preparing a proposalPreparing a proposal
  • Agreeing on the scope of servicesAgreeing on the scope of services
  • Signing the contractSigning the contract
  • CollaborationCollaboration
Service plans Basic Standard Professional
Hours of service Unlimited Unlimited Unlimited
Response/decision time 4/8 4/8 2/4
IT infrastructure analysis and recommendations
Maintenance of computerised workstations
Maintenance of peripherals (printers, routers, switches)
Fault/problem identification and remote resolution
Identification and resolution of faults/problems at the client’s place Hourly rate
Incident reporting 24/7
Workplace preparation
Updating operating systems and applications
Software installation/uninstallation
Disposal of old equipment
Warranty and post-warranty repairs of hardware
Consultation of users on IT issues
Consultation on equipment acquisition, optimisation issues
Provision of a replacement computer (if the repair takes longer than 3 working days)
Proactive maintenance of computerised workstations
Additional specific configuration work
Ensuring workstation security
Maintenance and support 24/7
Recommendations for IT infrastructure
Incident reporting


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