Computer maintenance
Computer maintenance is the maintenance of your company’s IT, control of the infrastructure and guarantee of smooth operation of your equipment. How does it work? We take care of the technical condition of the company’s equipment, its installation, maintenance, troubleshooting (not only computers, but also other devices such as printers, scanners, etc.), data security, virus removal and other tasks necessary to ensure the company’s operational efficiency.
We thoroughly study the company’s activities and peculiarities. The assigned manager is always ready to answer questions, offer the best solution, find a way out of the most difficult situations, advise and help choose the option that best suits the company’s needs.
- Finding out your needs
- Preparing a proposal
- Agreeing on the scope of services
- Signing the contract
- Collaboration
Service plans | Basic | Standard | Professional |
Hours of service | Unlimited | Unlimited | Unlimited |
Response/decision time | 4/8 | 4/8 | 2/4 |
IT infrastructure analysis and recommendations | |||
Maintenance of computerised workstations | |||
Maintenance of peripherals (printers, routers, switches) | |||
Fault/problem identification and remote resolution | |||
Identification and resolution of faults/problems at the client’s place | Hourly rate | ||
Incident reporting 24/7 | |||
Workplace preparation | |||
Updating operating systems and applications | |||
Software installation/uninstallation | |||
Disposal of old equipment | |||
Warranty and post-warranty repairs of hardware | |||
Consultation of users on IT issues | |||
Consultation on equipment acquisition, optimisation issues | |||
Provision of a replacement computer (if the repair takes longer than 3 working days) | |||
Proactive maintenance of computerised workstations | |||
Additional specific configuration work | |||
Ensuring workstation security | |||
Maintenance and support 24/7 | |||
Recommendations for IT infrastructure | |||
Incident reporting | |||